Our Commitment to Privacy

We manage all personal data in accordance with the Australian Privacy Principles (APPs). This policy outlines how we handle information for our clients, staff, and the general public to ensure transparency and security in all our transport services across New South Wales.

Information Systems & Data Collection

To provide efficient services, we utilize industry-standard systems:

• Coach Manager: Secure storage of contact details, billing information, and trip itineraries.
• GPS Trackers Australia: Real-time fleet tracking used exclusively for passenger safety and operational efficiency.

Confidentiality & Professional Conduct

In line with our internal Workplace Discrimination and Harassment Policy, staff are strictly prohibited from discussing client information or internal matters with unauthorised parties. Breaching confidentiality is considered a serious breach of company policy and may lead to formal discipline.

Data Retention & Your Rights

Retention: We retain financial and transport records for the minimum period required by Australian regulations (typically seven years).

Access: You have the right to request access to the personal information we hold about you or to request a correction. Please contact our Administration Department for any enquiries.